1. HOW WE GET YOUR INFO
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our survey, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
2. WHAT YOU'RE USING (DEVICE INFORMATION)
When it comes to the technology you’re using to shop with, we collect device specific information which can include the model, operating system, unique device identifiers and mobile network information.
When you use our website or services, we automatically collect and store certain information in our server logs. This information can include details of what you search for, your internet protocol address (IP), device information such as operating system, browser language and date/time of any requests you make.
4.WHERE YOU’RE AT (LOCATION INFORMATION)
When shopping or engaging with our services we may use your IP address or location services from your device to geo-locate your approximate location. We do this to ensure we’re providing you with a relevant and optimum shopping experience with regards to everything from showing you the correct prices for your country, delivery methods and address options.
5.LOCAL DEVICE STORAGE
We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are used to ultimately enhance your user experience when shopping with us.
6.COOKIES AND SIMILAR TECHNOLOGIES
Functionality Cookies - The cookies required for users to navigate the website and use features such as add to bag and login.
Preference Cookies - The cookies used to store your preferences. This includes things like language and country so we can make your experience way more personal.
Analytics Cookies - The cookies that allow us to analyse how customers use the website and allow us to action this information to improve our experience and offering.
Targeting and Advertising Cookies - The cookies used to deliver adverts that are relevant to you. They’re also used to track ‘click through’ and engagement of our adverts to help us measure our marketing campaigns.
7.GETTING YOUR NEW CLOTHES TO YOU (DELIVERY)
We, of course, use your address and contact data to ensure we can deliver all the must-buy products you purchase with us to your front door as soon as possible. We will also drop you emails and text messages to provide you with updates on your order. On this, we also share selected information with our trusted courier partners, so they can also keep you updated on your parcels progress.
8.KEEPING YOU IN THE LOOP (MARKETING)
If you decide to opt in we’ll use your info provided to keep you up to date with all our latest news and offers. With your permission, we can contact you via email, text or keep things traditional with post.
9.TAKING YOUR MONIES (PAYMENT)
We use your card, and address information to process your transaction via our third-party payment processors. If when checking out you select the option requesting us to save your card details for future use, we use a secure storage method called tokenisation which means no one can see or copy your details.
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
For more information about our privacy practices, if you have any questions, please contact us by email at firstname.lastname@example.org.