FAQs

  • How could I know which size fill me?
    Inside every product detail page, we provide clear size info. And here are the way to measure your size.
    Bust: measure around the fullest part of your chest.
    Waist: measure around your natural waistline and keep the tape comfortably loose.
    Hips: measure around the fullest part of your hips.

  • What's the shipping cost?
    Detail cost information based on the clear address are in check out page.
    We provide free shipping for the orders over $80 for the areas in USA mainland, UK, and Canada. If you're ordering out of the mentioned countries, please kindly select 'Express DHL/FedEx' which will only take 3-7 days to deliver to your country/region.
    American military addresses and outlying islands are out of our delivery coverage.
  • How long time does the delivery take?
    Please refer to our Orders & Shipping page to check, in detail region and delivery methods.

  • How can I track my items?
    An email that contains a tracking number is sent to you once the order is done. You can track by clicking the tracking number in the email. Or you could track the real time delivery statue via the selected logistic platform.

  • Why I didn't get my shipping confirmation email?
    The shipping confirmation email is sent to your email address once your package is dispatched. But sometimes it might go to your spam. Try searching 'THE GEOM' with the tool of your email page.
    If the method above doesn't work, it might happen that you left a wrong email address. Let us know by mailing us at service@thegeom.com, so that we could help.

  • What payment method you accept?
    You can pay with Visa, Mastercard, PayPal.
    All our payments are processed in USD.

  • I order via international delivery, do I need to pay the customs?
    If you take standard shipping or free shipping service, you will not have to pay customs.
    If using the plus express shipping service to EU, CA, you might be asked for customs charge. If you ever paid any customs for your THE GEOM package, kindly send us the invoices/bills, and we would cover it.