• How to use the discount code?
    Please apply the valid code on the checkout page.
    Detail procedure could refer the page with photo guide here.

  • How could I know which size fill me?
    Inside every product detail page, we provide clear size info. And here are the way to measure your size.
    Bust: measure around the fullest part of your chest.
    Waist: measure around your natural waistline and keep the tape comfortably loose.
    Hips: measure around the fullest part of your hips.

  • What's the shipping cost?
    We are proud to offer FREE standard shipping!
    If Express DHL/FedEx which will only take 3-7 days to deliver to your country/region. $15-$25 needs to be charged based on the order value.
    Detail cost information based on the clear address are in check out page. 
    American military addresses and outlying islands are out of our delivery coverage.

  • How long time does the delivery take?
    Estimated date of delivery:
    All shipping times exclude clearance/customs delays on special cases. You can visit our tracking order page to track your package anytime. Besides, TEL phone number is a must for DHL/FedEx Express delivery.
    Regions Standard Shipping Express (DHL, Fedex)
    United States 8-15 days 3-7 days
    Canada
    8-15 days
    3-7 days
    United Kingdom 8-15 days 3-7 days
    Australia
    8-15 days 
    3-7 days
    Europe 8-15 days 3-7 days
    Mexico 12-20 days 3-7 days
    Argentina 15-20 days 3-7 days
    Rest of World 12-20 days 3-7 days
  • How can I track my items?
    An email that contains a tracking number is sent to you once the order is done. You can track by clicking the tracking number in the email. Or you could track the real time delivery statue via the selected logistic platform.
    Standard shipping could track it via here

  • Why I didn't get my shipping confirmation email?
    The shipping confirmation email is sent to your email address once your package is dispatched. But sometimes it might go to your spam. Try searching 'THE GEOM' with the tool of your email page.
    If the method above doesn't work, it might happen that you left a wrong email address. Let us know by mailing us at service@thegeom.com, so that we could help.

  • What payment method you accept?
    You can pay with Visa, Mastercard, PayPal.
    All our payments are processed in USD.

  • I order via international delivery, do I need to pay the customs?
    If you take free standard shipping, you will not have to pay customs.
    If using the plus express shipping service to EU, CA, you might be asked for customs charge. If you ever paid any customs for your THE GEOM package, kindly send us the invoices/bills, and we would cover it.