- All orders will be shipped within 2 working days.
- Delivery dates depend on the local courier status in your area.
We know it's in a difficult time and it is highly important that we keep the safety of our customers, families and staff as our first priority.
Q&A on COVID-19
ARE YOU GUYS SHIPPING AS NORMAL?
We’re trying to. Our carriers are informing us of the changing circumstances that they face on a daily basis; minor delays are happening internationally.
Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take maximum 3 days for you to receive your shipping confirmation email. Please don't worry, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
CAN I CHANGE MY DELIVERY ADDRESS?
Unfortunately, we aren’t able to amend the delivery address of your order once it’s been shipped.
SO WHAT IF I’M NOT THERE TO RECEIVE MY PACKAGE?
If no one else can accept the delivery with the delivery address, it will be returned to us and you’ll be refunded in full.
The courier may leave your order in a safe place at the address if it’s student accommodation or your place of work.
HAS COVID-19 IMPACTED YOUR MANUFACTURING?
Currently, our production operations haven’t been impacted much by the spread of COVID-19. However, some SKU stocks are facing shortage and will be recovered soon. We’re monitoring the situation closely, working with local authorities in affected regions and following the advice of the World Health Organization. The welfare and health of our partners are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.